Definitions

1. 1. User/Customer: Refers to individuals or entities that own personal data and use the services provided by Ourgreenfish Co., Ltd.
   2. Authorized Approver: An individual authorized by the company to approve decisions within a defined scope.
   3. System Administrator: A department or individual assigned by the system owner or personal data owner to manage and oversee a specific system.
   4. System Owner: A business executive responsible for managing a particular system.
   5. Employees and Staff: Includes executives, managers, officers, full-time employees, temporary staff, and any individuals contracted to work for the company.
   6. Personal Data Owner: A person identifiable by their personal data, either directly or indirectly.
   7. Personal Data: Any information that can identify an individual directly or indirectly, such as name, surname, email, fingerprint, national ID number, location data, or cookies.

Collection of Personal Data

Ourgreenfish Co., Ltd. collects personal data under the following categories :

1. 1. Identity Information : Name, surname, gender, date of birth, nationality, and identification numbers.
   2. Contact Information : Address, phone number, email.
   3. Financial Information : Billing details, credit/debit card information, and receipts.
   4. Service Usage Data : Appointment details, customer inquiries, and service requests.
   5. Marketing Data : Subscription to newsletters and participation in marketing activities.
   6. Website Interaction Data : IP address, browser type, location, browsing history, and cookies.

Purpose of Collecting Personal Data

We collect and process personal data for the following purposes :

1. 1. To communicate with customers and manage customer service inquiries.
   2. To fulfill customer service requests and manage service registrations.
   3. To manage and improve our services.
   4. To send notifications, emails, or promotional content related to our services.
   5. For research, development, and improving user experience.

Measures for Storing and Processing Personal Data

Ourgreenfish Co., Ltd. ensures the security of personal data by implementing administrative, technical, and physical security measures to prevent unauthorized access, disclosure, or misuse, including :

1. 1. Controlling access to personal data storage systems.
   2. Defining permissions and access rights to personal data.
   3. Monitoring access logs and changes to personal data.
   4. Preventing unauthorized copying, theft, or unauthorized processing of personal data.

Use of Cookies

Cookies are small computer data files that are sent and stored in the user’s browser to collect information about website visits. They help enhance website functionality and improve services.

Our company collects cookies or similar technologies to optimize platform performance and access to our services via the internet. Cookies are used for the following purposes :

1. 1. To enable users to securely and seamlessly log into their accounts on our platform.
   2. To store users’ platform usage data, including their customized platform settings.
   3. To track user preferences and behavior, allowing us to enhance and tailor our website to better suit users’ interests, ensuring a more convenient, faster, and efficient browsing experience.

Types of Cookies Used by Ourgreenfish Co., Ltd.

1. 1. Functional Cookies : These cookies help remember users' preferences and settings on the platform, including personalized content such as username, language preferences, and platform layout.
   2. Advertising Cookies : These cookies track users’ browsing history and usage patterns to deliver personalized product recommendations, services, and relevant advertisements. They also help assess the effectiveness of advertising campaigns.
   3. Technical Cookies : These essential cookies are required for the platform’s core functionality, ensuring secure and seamless access to platform features.
   4. Performance Measurement Cookies : These cookies anonymously collect visitor data and analyze user behavior to optimize platform performance and enhance user experience.
   5. Third-Party Cookies : These cookies are set by external service providers, such as advertising networks or analytics providers, to support additional functionalities and insights.

Managing and Rejecting Cookies

You may configure your browser settings to reject cookies. However, disabling cookies may limit certain website functionalities.

For more details on managing cookies, visit :

1. 1. Google Chrome Settings
   2. Apple Safari Settings
   3. Microsoft Edge Settings
   4. Mozilla Firefox Settings 

Disclosure and Collection of Personal Data

Disclosure of Personal Data to External Individuals or Organizations

The disclosure of personal data by Ourgreenfish Co., Ltd. to external individuals or organizations requires the data subject’s consent and approval from the Data Governance Committee, except in cases where such disclosure is required by law or regulatory obligations.

The company will only disclose personal data to external individuals, organizations, or agencies under the following circumstances :

1. Authorized Intermediaries

This includes logistics companies, data storage and collection service providers, and system development and maintenance companies that assist in the company’s operations.

2. Business Partners, Affiliates, and/or External Service Providers

The company may share personal data with business partners and external service providers to offer benefits and services to data subjects. This also includes the development and enhancement of company products or services, such as :

1. 1. Data analysis and processing

   2. IT services and infrastructure preparation

   3. Development of customer service platforms

   4. Email/SMS delivery services

   5. Website and mobile application development

   6. Customer satisfaction surveys and research

   7. Customer relationship management

All personal data shared with third-party service providers will be governed by confidentiality agreements. If the recipient is a legal entity, it must adhere to recognized data protection standards.

3. Government Agencies and Regulatory Bodies

The company may disclose personal data to government authorities, regulatory agencies, or other legal organizations to comply with laws, legal orders, or official requests for cooperation.

Collection of Personal Data from External Individuals or Organizations

When Ourgreenfish Co., Ltd. collects personal data from external sources, it must ensure that such data has a legal basis for collection and has been approved by the Data Governance Committee, except in cases where data collection is required by law or regulatory obligations.

The company collects personal data directly from the data subject or through its services and operations via multiple channels, including :

1. Data Provided During Registration or Service Applications

When a data subject registers or applies for participation in company activities or services, such as providing their name, surname, national ID card number (or other identification documents), phone number, date of birth, address, email, etc.

2. Data from Membership Registration or Account Creation

This includes personal data provided when creating an account profile for accessing the company’s services via its website, web applications, or other designated platforms. This may also include data used for event registrations and direct interactions with the company.

3. Data from Newsletter Subscriptions and Surveys

This includes information gathered from surveys or participation in marketing activities, such as customer satisfaction, interests, or consumer behavior.

4. Transaction Data

Personal data collected from transactions with the company, including :

1. 1. Agent registration information

   2. Bid submission details

   3. Credit or debit card information

   4. Bank account details

   5. Payment records, including date and time of transactions

The collection of such data depends on the type of transaction involved.

5. Data from Website, Social Media, and Digital Interactions

Information collected when users interact with the company’s website, applications, or digital services, including :

1. 1. Browsing behavior on the company’s website or third-party platforms

   2. Social media interactions and responses to online advertisements

   3. Device details (PCs, laptops, smartphones, operating systems, platforms)

   4. IP addresses and location data

   5. Search history and accessed products/services

6. Communication Records

The company may collect communication records when a data subject contacts its customer service center. This may include :

1. 1. Call logs and recorded conversations

   2. Customer satisfaction assessments and research data

   3. CCTV recordings of in-person visits

   4. Data from SMS, social media, mobile applications, and emails

7. Social Media Profile Data

If a user logs into the company’s services using social media credentials (e.g., Facebook, Twitter, Line), the company may collect :

1. 1. Social media account IDs

   2. User interests and liked content

   3. Friend lists and shared data settings

Users can manage their privacy settings through their respective social media platforms to control the extent of data shared with the company.

Use of External Data Processors

If Ourgreenfish Co., Ltd. engages third-party data processors to collect, use, or disclose personal data on its behalf, such processors must adhere to appropriate security measures that are equivalent to the company's own data protection standards.

The company will establish data processing agreements to ensure compliance with legal requirements, specifying :

1. 1. The purpose and instructions for data collection, processing, and disclosure
   2. Security measures to prevent unauthorized use beyond the agreed scope

This ensures that external data processors handle personal data exclusively for authorized purposes and in compliance with legal and contractual obligations.