Contact Center Solutions

AI-Powered Call Transcription and Summarization on Demand

HubSpot’s call note-taking feature eliminates the hassle of manual notes. The system automatically transcribes conversations in real-time and generates an editable summary, complete with clear action items. Your notes and the entire call transcript are saved directly into your CRM for easy access. Additionally, with the built-in Breeze feature, sales teams can chat with AI during or after a call to uncover insights and instantly determine the next steps.

Sales reps can easily focus on engaging with prospects, while managers gain an effective coaching tool by searching through transcripts and conversation insights. Say goodbye to scattered notes and missed customer follow-ups—leaving your team completely focused on selling to drive outstanding results.

Smart Call Routing

Connect customers with the right agent as quickly as possible. Eliminate the issues of endless call transfers and long hold times with an automated inbound call management system that routes calls to the most appropriate team, elevating the customer experience and increasing the chances of closing sales.

📌 Skill-Based Routing: Configure incoming calls to be routed to sales representatives based on their specific expertise.

📌 Time & Availability: Route calls according to working hours or set them to transfer directly to agents who are currently online and ready to answer, helping to significantly reduce missed calls.

📌 Interactive Voice Response (IVR): Create a voice menu that allows customers to select the department or service they wish to contact. This helps pre-screen calls and reduces the administrative workload.

📌 CRM Integration (Know your customer before answering): Integrates seamlessly with your CRM system. When a call is transferred to an agent, the system automatically displays the customer’s complete history and information.

HubSpot: The core CRM system that serves as the central hub for your customer data. It seamlessly connects all processes across sales, service, and marketing. It also supports integration with various online channels enabling you to reach customers at every touchpoint within a single system.

CANS: A call center system expert with direct experience integrating with HubSpot. It is highly flexible, customizable, and truly designed to support the specific needs of Thai businesses.

3CX: A world-class, ready-to-use call center system. It supports integration with HubSpot and offers extensive customization options to suit a wide variety of operational needs.